Terms & Conditions (FAQ)
1. Impressum (Legal Notice)
Alexandre Liberato
Berlin, Germany
Email: contact@alexandreliberato.com
According to §5 TMG (Telemediengesetz), the above information fulfills the legal requirements for an online business based in Germany.
2. Payment & Security
Payment Methods
Payments are processed securely through Stripe and PayPal, which offer industry-leading security and fraud prevention. We accept major credit and debit cards via Stripe, including Visa, MasterCard, and American Express.By completing a purchase, the buyer confirms they have the legal capacity to use the selected payment method and sufficient funds to cover the transaction.
Pricing & Ownership
Prices are subject to change at any time. However, orders are invoiced based on the rates at the time of purchase (unless an obvious typographical error occurs). Artworks remain the property of Alexandre Liberato until full payment is received.3. Shipment & Delivery
Order Preparation
Orders are prepared within 2 to 5 business days, depending on the artwork and volume of orders. Fine Art Prints may take longer as some are printed on demand. If additional time is needed, we will notify you. If you require delivery by a specific date, please contact us before placing your order.Packaging
Orders are shipped in sturdy boxes, tubes, or envelopes, ensuring proper protection. We prioritize sustainable packaging but always prioritize the safety of the artwork. All artworks are sold unframed due to transport limitations and personal framing preferences. If needed, we are happy to provide framing recommendations.Shipping & Delivery
Shipping costs are calculated at checkout based on size and weight. Orders are shipped via DHL or DHL Express. Estimated delivery times displayed at checkout refer only to transit time and do not include preparation time. Please ensure your shipping address is correct; we are not responsible for delays or non-delivery due to incorrect details. Once shipped, you will receive a confirmation email with tracking information.Taxes & Customs Fees
We operate under §19 UStG, meaning no VAT is charged. International shipping costs do not include customs duties, taxes, or import fees, which may be charged upon delivery.4. Returns & Refunds
Return Policy
If you are not satisfied with your order, please contact us within 30 days of receipt to arrange a return. A full refund (excluding shipping costs) will be issued once the artwork is returned in its original condition. Damaged or soiled returns will not be accepted.Damaged Items
If your order arrives damaged, do not accept the package. Alternatively, photograph the damage (both packaging and artwork) and email us immediately at contact@alexandreliberato.com.5. Intellectual Property
All copyrights and reproduction rights remain with Alexandre Liberato. Purchased artworks may not be reproduced, copied, or resold without explicit permission from the artist.6. Privacy & Data Protection
Customer Privacy
We are committed to protecting your personal information and do not sell or share data with third parties. Newsletter subscribers can unsubscribe at any time.Website Tracking & Analytics
This website uses Google Analytics to analyze user behavior and improve the experience. By using this site, you consent to this data collection. You can manage or disable tracking in your browser settings.For any inquiries, please contact contact@alexandreliberato.com.